Troubleshooting Desktop Gold | Update AOL Latest Version

troubleshooting desktop gold

Learn what to do if you need help solving the latest version of AOL Desktop Gold

# Update Desktop Gold

When your AOL Desktop Gold is ready for an update, we will automatically send it to you. All you have to do is close and reopen your AOL Desktop Gold every two days to make sure you are using the most current version. Once you Reinstall AOL Desktop Gold, it will use the newest version available to you.

# My browser crashes in desktop gold. What should I do?

There can be many reasons why your browser fails. However, most of these problems can be solved with a simple and quick solution. Before trying the solution below, report this problem using the Report an error section that you can access by clicking on the Help menu at the top.

  1. Click on the Edit menu at the top | select Footprints to delete.
  2. Check the box next to the Browser cache. This option will delete temporary browser files that can cause crashes.

To reverse this option, click on the Edit menu at the top | select Footprints to Clear and then unchecked the Cache browser box.

# My Mail is Missing. What do I have to do?

If you cannot find your mail in Desktop Gold, or if you find a problem related to your mail, see our help article Troubleshooting AOL mail. 

# AOL desktop gold is slow. What do I have to do?

If AOL Desktop Gold works slowly, try the solutions listed below. After trying a solution, check if the problem with your Desktop Gold has been fixed. If not, continue with the next solution until the problem is resolved. 

  1. Restart the computer

If you have not recently restarted your computer or do not restart it very often, we recommend that you restart your computer. This helps to erase the internal memory (RAM), which often solves many problems.

  1. Enable only essential startup programs

Several programs may have been set to start automatically when a computer is turned on. These programs can cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer.

# Why doesn’t desktop gold connect so I can connect?

Desktop Gold does not provide dial-up Internet access connectivity and can only be used if you already have a broadband Internet connection. If you have problems connecting, check if the problem is related to your Internet connection.

Contact us for Troubleshooting a broadband connection, provides some helpful troubleshooting tips. If you still cannot connect, contact your broadband provider for help.

# I can’t install AOL desktop gold. What do I have to do? 

  1. Verify the minimum system requirements

Desktop Gold is not compatible with versions of Microsoft Windows earlier than Windows 7. To ensure that your computer meets the minimum system requirements, see the system requirements section of the AOL Desktop Gold Download and install.

  1. Restart the computer

If you have not recently restarted your computer or do not restart it very often, we recommend that you restart your computer. This helps to erase the internal memory (RAM), which often solves many problems.

# Desktop Gold does not start. What do I have to do?

Desktop Gold may not be able to start on your PC due to some compatibility issues with Flash Player.

Summary
Troubleshooting Desktop Gold | Update AOL Latest Version
Article Name
Troubleshooting Desktop Gold | Update AOL Latest Version
Description
If you want to be troubleshooting desktop gold & update AOL Desktop Gold latest version for window, mac.
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Desktop Gold Download
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